Legal Information

SECTION 1 Firm’s Identity

Bruford & Vallance Insurance Services Limited

45 St James Street, Taunton, Somerset, TA1 1JR

CONTACT DETAILS

Tel No: 01823 277188 FAX: 01823 256411

E-mail: info@bruford.co.uk

Website : www.bruford.co.uk

SECTION 2 Who regulates us?

Bruford & Vallance Insurance Services Limited is authorised and regulated by the Financial Services Authority. Our FSA Register number in 300117.

Our permitted business is advising on and arranging non-investment insurance contracts.

You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

SECTION 3 Whose products do we offer? We offer products from a range of insurers for Motor.

We only offer products from a limited number of insurers for household, travel, commercial professional indemnity, property owners, liabilities, motor traders. shops, pubs, offices, commercial inclusive, contractors all risks, directors and officers, engineering, legal expenses, and goods in transit.

We only offer products from a single insurer for caravan, pet, and horse.

SECTION 4 Our service

In arranging insurance for our customers, we act as an independent Intermediary. Our service includes advising you on your insurance needs, arranging your insurance cover with insurers to meet your requirements and helping you with any ongoing changes you have to make. We can also assist you with making a claim.

SECTION 5 Disclosure

It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of your policy, and when you renew your insurance. Failure to disclose information pertaining to your insurance, or any inaccuracies in information given, could result in your insurance policy being invalid or cover not operating fully. It is important that you ensure all statements you make on proposal forms, claim forms and other documents, are full and accurate, if a form is completed on your behalf, you should check that the answers shown to any questions are true and accurate before signing the document You are reminded that it is an offence under the Road Traffic Act to make any false statements or withhold any relevant information to obtain a Certificate of Motor insurance. Please note that under the Rehabilitation of Offenders Act 1974 you are not required to disclose convictions regarded as `Spent’. You are advised to keep copies of any correspondence you send to us or direct to your insurer. If you are in any doubt about whether information is material, you should disclose it.

SECTION 6 What will you have to pay us for our services?

1. Where the insurance provider pays a commission, the firm will retain this.

2. Where the insurance provider charges a net premium and makes no commission payment to the firm, a fee of 15% is charged subject to a minimum £15.00 fee.

3. New policies excluding household - £10.00 fee.

4. Renewal charge excluding household and Ecclesiastical motor policies - £12.50 fee.

5. Transferring insurer- £15.00 fee.

6. Household policy charges. Premium up to £299 - £12.50; £300 to £599 - £20.00; £600 to £899 - £25.00; £900+ - £30.00.

7. Adjustments - £17.50 fee,

8. Return premiums £17.50 or the amount of commission repaid to your insurer, whichever the greater. Ecclesiastical Motor Policies £25.00

9. Duplicate certificates/policies £17.50 fee, except for Ecclesiastical duplicate documents £5.00 fee.

10.The specific charge and purpose of any additional charges will be advised to you in advance.

You will receive a quotation regarding any other fees relating to any particular insurance policy.

SECTION 7 Complaints

It is our intention to provide you with a high level of customer service at all times, if there are occasions when we do not meet these standards, please contact the member of staff you were dealing with, either verbally or in writing. They will take details of your concerns and we will then acknowledge in writing, advising you of who is dealing with the matter. A copy of our full Complaints Handling Procedures is available on request.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

SECTION 8 Are we covered by the Financial Services Compensation Scheme?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. For Non-Compulsory classes of insurance, insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS. Their website address is www.fscs.org.uk .

SECTION 9 Cancellation rights (the mediation contract)

The Mediation Contract is the agreement between you and us for the insurance mediation services that we provide to you in respect of your insurance requirements.

Once you have entered into the Mediation Contract with us, you are entitled to a period of reflection during which you may decide whether to proceed with the purchase of the Mediation Contract. The duration of this cancellation period is 14 days and commences from either:

* the day of conclusion of the Mediation Contract; or

* the day on which you receive the full terms of the Mediation Contract detailing the full contractual terms,
conditions and information of the contract; whichever is later.

To cancel this Mediation Contract within the cancellation period. please write to us at the above address. if you do cancel this Mediation Contract within the cancellation period, you maybe charged a proportion of any of our fees that you have incurred. This Mediation Contract can be cancelled at any time by either party in writing by giving 7 days notice, If you wish to give notice of cancellation, please write to us at the above address, if we wish to cancel this Mediation Contract we shall write to you at the last known address we have for you on our records, If you decide to cancel the Mediation Contract with us at any time other than during the cancellation period, we will (retain in full any / refund a proportion of any / refund at) fees that you have paid.

SECTION 10 Premiums and financial aspects

In order to be able to offer you credit facilities, we are registered under the Consumer Credit Act and our Licence Number is 529004.

We normally accept payment by cash, cheque or the following credit/debit cards: UK

Maestro/Solo/Electron/Visa/Delta/MasterCard. Credit card payments are subject to a £3.00 charge.

You may be able to spread your payments through insurers' instalment schemes, a credit scheme with a third party finance provider, or a facility we have arranged ourselves. We will give you full information about your payment options when we discuss your insurance in detail,

We may keep certain documents, such as your insurance policy or Certificate, while we are waiting for full payment of premiums, in these circumstances, we will ensure that you receive full details of your insurance cover and will provide you with any documents that you are required to have by law.

SECTION 11 Risk transfer

Premiums that we collect from you are held in an insurance broking bank account specifically used for the purpose of holding client premiums. By virtue of agreements we hold with insurers, we collect premiums as an agent of the insurer. Therefore, once we have collected premiums from you, under the terms of our agreements with insurers, those premiums are treated as having been paid to the insurer. We will remit the premiums to insurers, after the deduction of our commission, in accordance with the terms of our agreements with insurers.

SECTION 12 Return Premiums

Return premiums usually arise if an insurance risk is reduced or a policy cancelled. On a return premium, we repay commission on the amount to your insurer and this will be deducted from the final amount due to you. In view of the costs involved, we will not issue any return premium that in less than £10 (after deducting reclaimed commission). If a policy is cancelled, we will refund any return premium due (after deduction of the commission and our charges).

SECTION 13 Quotations

All quotations are subject to change in respect of the amount of premium indicated, and/or the terms and conditions that are applied.

SECTION 14 Policy terms, conditions and warranties

You should read through all policy terms, conditions and warranties shown on your policy documentation. Please ensure you understand them and are able to follow their requirements exactly. If not, please advise us immediately, and a breach of any terms, conditions or warranties may enable your insurer to terminate your policy from the date of that breach, and/or repudiate a claim under your policy.

SECTION 15 Renewal premiums paid by instalments

We shall contact you 21 days before the due date with the renewal premium and terms for the coming year. If you have not contacted us before the renewal date, we shall renew the policy automatically on your behalf. If you do not wish to renew the policy, please let us know as soon as possible. We should also advise you to cancel your direct debiting instruction with your bank prior to renewal date.

If it is your intention to renew the policy, no action is required by you, and the policy will renew automatically. We shall send your new certificate of insurance to you.

SECTION 16 Disclosure of commission (Commercial Clients)

If you would like to know the amount of commission that we are paid in respect of your insurance contract, this information is available on request.

SECTION 17 Earning interest on customer premiums

We hold premiums that you pay to us in a Client Money Bank Account. Under FSA Regulations we have to inform you that we may earn inherent from the money held in our Client Money Bank Account, which may exceed £20 for any one transaction that you make with us. Cur policy for the payment of interest is that in the event of interest exceeding £20 the amount will be credited to the client. By accepting these Terms of Business, you are giving your consent for us to act in the manner described in this Section.

SECTION 18 Customer money passed to another person

In accordance with FSA Regulations we have to inform you that in managing and/or arranging your insurance requirements, we may transfer money that you have paid us, in payment of an insurance premium, to another insurance intermediary.

By accepting these Terms of Business, you are giving your consent for us to act in the manner described in this Section,

SECTION 19 Governing law

This Agreement shall be governed by the law of England and Wales and the parties agree herewith that any dispute arising out of it shall be subject to the exclusive functions of the Business Courts.

SECTION 20 Other taxes or costs

Other taxes or costs, or both, may exist in relation to the products and services offered by us, which are not paid through, nor imposed, by us.

SECTION 21 Confidentiality and data protection

All personal and sensitive information about our customer is treated as private and confidential.

We will only use and disclose the information we have about customers in the normal course of arranging and administering their insurance, and will not disclose any information to any other parties without their written consent. Unless we are notified of any changes, we shall assume the personal and sensitive data we hold about our customers is correct and shall use it to provide quotations when policies fall due for renewal. In the interests of security and to improve our service, telephone calls you make to us may be monitored and/or recorded. We may pass information about you to credit reference agencies for the purposes of arranging payments by instalments, and may also pass to them details of your payment record with us.

Under the Data Protection Act 1998, individuals have a right to see personal information about them that we hold in our records. A charge may be made for this service. If you wish to exercise this right, or have any other related queries, you should write to us at the above address.

SECTION 22 Motor and home insurance anti-fraud registers

Insurers share information with each other via the Claims and Underwriting Exchange Register, Motor Insurance Anti-Fraud and Theft Register, to aid the prevention of fraudulent claims.

In the event of a claim, the information you supply on the claim form, together with any other information relating to the claim, will be put on the Register.

SECTION 23 Motor Insurer Information Centre (MIIC)

Insurers are legally required to provide details of motor insurance policies to the MIIC. The information describing your insurance cover will be added to the Motor Insurance Database (MID), to which the police and other government agencies have access. This helps the pursuance of claims following accidents and aids detection of those who are in contravention of the law by not taking out insurance.

SECTION 24 Claims

When we receive notification of an incident that might give rise to a claim under your policy, we will inform the insurer without delay and, in any event, within three working days. We shall use our best endeavours when acting on your behalf in relation to a claim, to handle all elements of the claim with due care, skill and diligence.

We will advise you promptly of insurer’s requirements concerning claims, including the provision, as soon as possible, of information required to establish the nature and extent of a loss.

We will forward any payments received from insurers in respect of any claim, to you, without delay.

We will notify you of any request for information we receive from your insurers.

 

V4 Effective 2nd January 2010 Renewals / 12th December 2008 New Business

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